Welcome from all of us at BELCO!
At BELCO, our goal is to supply you with a secure, reliable and sustainable electric power system, while laying the foundation for our continual sustainable energy progress. As a fundamental part of the fabric of Bermuda, we are driven by our commitment to serve you, our local community and to operate in the long-term public interest of Bermuda.
Signing up with an electricity provider may seem like a daunting task, but we hope to make this as easy as possible for you. Here is some information that you may find helpful:
Outages
In the event of a power outage, our team is available 24 hours a day.
CALL: 955
Outages
If you are unable to find the answer to your questions using one of our self-service tools below, our Customer Experience team is available to assist you Monday through Friday in-person, via telephone or email between the hours of 8:30am and 5:00pm.
CALL: 295-5111
EMAIL:
Bill Payments:
With a multitude of payment options to choose from, paying a bill has never been so easy! The following options are available to you:
- Pay online via belco.bm through your customer account portal
- Pay online via your local bank
- Pay via automated payments
- Pay via local ATM
- Pay via Partner Payment Centre
- Set up automatic CC payments with our Customer Experience team
Customer Portal:
By creating an online profile you will gain 24/7 access to your account details and the following helpful tools:
- View your Smart Meter consumption data
- View and pay your bills online
- Review your transaction and payment history
- Analyse and download the data on your electricity usage
- Add multiple accounts to your online profile
- Report and view power outages
Be sure to have a recent bill on hand as registration requires your account number and meter number, which can both be found on your bill.
Online tools:
Our website, belco.bm, is not only a wealth of information, but a quick source for many tools that you may find helpful.
Outage Map:
Our online outage map lets you know where we are experiencing outages, which is particularly helpful during a storm, and it shares a list of our upcoming planned outages as well.
Reporting:
While we aim to provide an uninterrupted power supply, sometimes weather, untrimmed trees and vehicle collisions cause interruptions. During storm-related outages, we request that customers do not report outages until we have publicly asked customers to do so. While waiting for this public call, customers can check our outage map to see restoration efforts.
During non-storm-related outages, customers are able to report outages via telephone:
CALL: 955
Street light outages and low wires may be reported via telephone or belco.bm:
CALL: 295-5111
While the maintenance of the buildings housing BELCO vaults on private property is the responsibility of the property owner, BELCO must be made immediately aware of faulty or damaged doors on those buildings as this can pose a very serious safety hazard.
Storms:
Safety during a storm is paramount. To learn more about how we prepare for a storm and to review our storm safety tips, check out our website.
Energy Efficiency:
If you are looking for information on how to become more energy efficient, you’ve come to the right place!
Understanding Your Bill and Electricity Rates:
It is important to know as much as you can about your bill and electricity rates, so you can empower yourself to make decisions about your energy usage.
Any changes to electricity rates will be updated on our website.
Sustainability:
We are proud to partner with Bermuda on the journey to a more sustainable future. Not only are we focused on diversifying the country’s energy mix to include renewable technologies, but we are also working internally to ensure our processes and practices are as sustainable as possible. These efforts include offsetting the carbon footprint of each one of our employees.
One way you can contribute to our sustainability efforts is by switching to paperless billing. To make the switch, simply email your desire or fill out our online form. By opting to receive ebills, you will be helping us save trees, energy and water!
EMAIL:
We also understand that sustainability extends beyond the environment. We recognise that we have a social responsibility to our community and the future leaders of Bermuda.
Follow us on social or visit our website, to get updates on our sustainability journey.
Stay Connected:
We would love to connect with you on the following social platforms:
At BELCO, we are committed to providing you with a secure, reliable and sustainable power supply.
We look forward to serving you.
